- Currency
- AED — Prices include 5% VAT.
- Tax set-up
- One 5% VAT rate with zero-rated or exempt groups where they apply. Prices show VAT-inclusive; invoices carry your TRN. Your accountant files with the Federal Tax Authority.
- Units in the trade
- Metric for most goods (metres, kg, litres), with imperial sizes for many imported pipe fittings and tools; cartons and pieces for fasteners.
- Payments
- Cards and Apple Pay through your bank's terminal, cash, and trade credit for contractors and companies.
- Languages
- Arabic and English, with many staff more comfortable in English, Urdu or Hindi; the language is set per user.
- How customers reach you
- WhatsApp first, then phone.
- Trading week
- Since 2022 the government week runs Monday to Friday, with many businesses open Saturday and half-day Friday; trade counters are often busiest early morning.
- Rules to know
- VAT under the Federal Tax Authority; personal data under the UAE Personal Data Protection Law.