L-03Security & data, in plain language
POS data security: what we do with your store's data
Your data is hosted on servers we run for the service, sent over HTTPS, backed up daily, protected by per-staff logins and roles, and always exportable. Card numbers stay on your processor's terminal. We don't claim certifications we don't hold.
Six layers, described honestly
- L1
Hosting
The software runs on servers we operate for the service, not on a shared consumer host. Access is limited to named administrators.
- L2
Encryption in transit
Every page of the app and this website is served over HTTPS.
- L3
Backups
Databases are backed up daily and kept for 14 days.
- L4
Accounts and roles
Each staff member has their own login and a role that limits what they can see and do (e.g. cashiers cannot see cost prices).
- L5
Card data
Card numbers are handled by your processor's terminal, not stored in the POS.
- L6
Your data, your export
Products, customers, sales and reports export to CSV/Excel at any time; on cancellation you can export before the account closes.
Backup figures are set by our hosting plan and will be confirmed on the live service; see the privacy policy for retention.
Q&ASheet set · FAQ
Security questions
- Where is my store data stored?
- On servers operated for the Hardware Store POS service. We will tell you the hosting region for your account on request.
- Is the POS PCI certified?
- We do not claim any certification. Card numbers are entered on your processor's terminal and are not stored in the POS, which keeps card data out of the software.
- How often is data backed up?
- Daily, kept for 14 days. You can also export your own copies at any time.
- Can I limit what staff can see?
- Yes. Roles and permissions control access to purchase prices, profit reports, discounts, refunds, and specific locations.
- What happens to my data if I cancel?
- You can export everything before closing. After the account closes, data is deleted after the retention period in the privacy policy.
- Who at your company can see my data?
- Only administrators who need it to run and support the service, and support staff when you ask for help.
- Is two-factor login available?
- Ask on a demo; we are adding stronger login options and will confirm what is live for your account.
- How do I report a security problem?
- Use the contact form and mark it "Security", or reveal the support email on the contact page. We acknowledge reports within one business day.
Questions about your data? Ask before you sign up.
Book a call and we'll answer your security questions directly, in writing if you need it for your accountant or landlord.
21-day free trial · no card to start · no contract